Solutions Software Frequently Asked Questions s

Q: How do I contact Customer Service?
A: Need help?  Normal business hours for our Customer Service Department are Monday to Friday - 9:00 a.m. to 5:00 p.m. EST.  We can be reached by calling 877-373-4726. Email address is: grutherford@regscan.com.

Q: Will I be charged Sales Tax:?
A: At present, Internet Tax policy is still evolving.  Your order will not be taxed.

Q: What credit cards do you accept?
A: We accept these credit cards: American Express, MasterCard and Visa, including their respective corporate purchasing cards. 

Q: Why is RegScan, Inc. the Billing name on my credit card statement?
A: You are NOT being billed by an outside source; RegScan, Inc. is the parent company of Solutions Software. 

Q: Can I have more than one billing and shipping address?
A: No.  There is only room for one billing and shipping address. If you need several shipping addresses, please contact Customer Service (877-373-4726 or grutherford@regscan.com).

Q: How soon will my order ship?
A: All orders will ship within 5 to 7 business days via US Postal System; most orders will ship as soon as the next business day.  You may choose an expedited method of shipment at time of checkout.

Q: How do I cancel an order?
A: Orders are processed and shipped as quickly as possible.  If you need to cancel an online order, please contact our Customer Service Department by calling 877-373-4726 or emailing grutherford@regscan.com. (Normal business hours for our Customer Service Department are Monday to Friday - 9:00 a.m. to 5:00 p.m. EST.)

Q: Our Returns Policy:
A: All sales are final except for defects in workmanship.  If the software is damaged or defective, we will issue a refund credit for the full purchase price (including tax and shipping charges). 

To return an item, call our Customer Service Department Customer 800-734-7226 x1408 or  877-373-4726.  You may also email initial contact information (your phone number and extension) to grutherford@regscan.com and we will contact you as soon as possible. (Normal business hours for our Customer Service Department are Monday to Friday - 9:00 a.m. to 5:00 p.m. EST.)  No product may be returned without an RMA (Return Material Authorization).  This number must appear on the outside of the package.  An RMA is good for 30 days from issue date.